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Telephone Triage Nurse


Also known as Telehealth Nursing, Telephone Triage Nurses help patients over the phone, answering their health questions and determining what kind of care they need. These nurses are trained to ask patients specific questions in order to asses the situation, and refer them to the proper healthcare provider rather than a clinic or emergency room. Telephone Triage Nurses can consult patients’ health information and charts online, to better assist them.

Things You'll Do:

  • Assist and consult with patients, over the phone
  • Schedule appointments and referring patients to specialists
  • Teach patients how to manage their symptoms

Your job characteristics:

  • Fast-paced
  • Multifaceted
  • Structured
  • Behind-the-scenes
  • Multilingual

How You'll Get There
  • Get Your
    Associate of Science in Nursing (ASN) or Bachelor of Science in Nursing (BSN)
  • Taking elective courses in pharmacology or poison control is helpful for this specialty.
  • Pass Your
    National Council Licensure Examination (NCLEX-RN)
  • You can start working as a Registered Nurse.
    More about becoming an RN ›
  • You can take continuing education courses in risk and crisis management.
  • Become a
    Telephone Triage Nurse

More About this Specialty
  • Where You
    Can Work

    • Telephone triage and advice centers
    • Clinics
    • Managed care/insurance companies

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  • What Else You
    Can Expect

    • You’ll have flexible hours and an opportunity to work with the latest medical records technology.
    • If you’re a nurse with limited mobility, you might want to consider Telephone Triage.

  • Meet

    Clinical Nurse Specialist, RN

    After graduating from nursing school in Japan, I worked for two years in a large Tokyo hospital.

    read her story
  • Meet

    Emergency Nurse, BS/BSN

    When two of my best friends went off to college and told me about nursing school, I couldn't wait to do the same thing.

    read her story
  • Nursing Notes Live

    Discussing the Future of Emergency Nursing


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