While working for Mercy Health Saint Mary’s in Grand Rapids, Mich., Lauran Hardin, MSN, RN-BC, CNL, met one patient whose complex social issues and challenging life circumstances led to his frequent visits to the emergency room – not because he was injured or sick, but because he needed somewhere to go to feel safe. She realized that there is much more complexity to every patient than just their medical conditions, and healthcare providers can make a difference for these vulnerable people.
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